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Frequently Asked Questions

Q. How long will my cand take to be delivered?
A. How long will my cand take to be delivered? We process your card the next working day -So if you order on a Monday the card will be shipped on Wednesday, cards received on Friday will not be posted till Monday. We use first-class post with Royal Mail.

Please Note: Overseas Shipping times can vary from country to country. Take Australia and the USA it can take 3 to 10 days for your card to arrive at the border. However, Australia and the USA are large countries, and it depends on where the braille cards final destination in that country is on how much extra time the local guys take to deliver your braille card has been known to be three weeks.

Q. What do we get for our money when we order a card?
A. You get the card you choose, plus the envelope, the braille message you provide, we also print the message on the back of the card, and we include a full braille description of any images or words that are on and in the card on a separate sheet of Braille paper. We send them in a large A4 envelope. The price you pay for the card also includes the first class post.

Q. Can we have print as well as the braille?
A.We print the message that you requested us to braile, we tend to put the print on the back of the card.

Q. What part of the card do you braille?
A. We use a clear sheet of plastic to add the braille. This, we find it more durable than paper and because it is translucent sited readers of the card can see what is underneath, However, on some cards especially with grade 1 braille, we have to include a separate piece of card with the braille on one site and the print on the other (this is mainly the musical instruments ones) .

Q. How many words can we have?
A. All depends on the size of the card and if Grade 1 or Grade 2 is used. If Grade 1 is requested, then up to 38 words will fit on most cards, if grade 2 is selected then up to 45 words. If you need more than this, then we recommend you send a Braille letter as well.

Q. What is braille?
A. Braille is a system of reading and writing using raised dots. It allows people who are blind to read with their fingers. Combinations of dots make characters that represent letters and punctuation marks. Most of the shapes do not look like the print characters they portray.
Each braille character fits under a single fingertip, and the braille is read, left to right, one character at a time. The shape of the character is determined by which combination of the six-dot foundation character is used. There are 63 possible combinations.

Q. Should we choose grade 1 or grade 2?
A. When in doubt choose grade 1 as grade 2 reader can read grade 1

Q What is the difference between grade one and grade 2?
A. Look at the example below. You will see that the name Christine is longer in grade 1. Grade 2 is shorter as there are three signs, one at the beginning, one in the middle and the last letter before the end of the name.

This example says "Happy Birthday Christine" in grade 1 (on the first line) and grade 2 (second line).

Happy Birthday Christine. in grade 1-2 Braille - 9546 Bytes

If you are learning how to read braille, it makes more sense to learn grade 1 first. Grade 2 is usually for the more advanced braillist. Sighted people do not have to learn braille with their fingers. It can be done by sight. Grade 2 is used as it takes up less space.